Grievance Redressal
Divya Khurana Dewan is a SEBI-registered Research Analyst (Reg. No. INH000027539). Every grievance is tracked with a reference number and time-stamped in our internal register, which is reconciled to the public monthly complaints disclosure.
Raise a grievance now
Use the categorised contact form to open a ticket. Grievances are auto-routed to the compliance queue with an SLA counter.
Escalation Matrix
Escalate stepwise. Each level must be given its full SLA before moving to the next. SCORES and SMART ODR are available if all internal levels are exhausted.
| Level | Contact | Reach | SLA |
|---|---|---|---|
| Level 1 — Customer Care | Support Desk | +91 8447333755 | 2 working days |
| Level 2 — Grievance Officer | Divya Khurana | +91 8447333755 | 7 working days |
| Level 3 — Compliance Officer | Divya Khurana | +91 8447333755 | 10 working days |
| Level 4 — Principal Officer | Divya Khurana | +91 8447333755 | 14 working days |
| SEBI SCORES | Securities and Exchange Board of India | As per SEBI | |
| SMART ODR | ODR Institution | As per ODR |
Individual Research Analyst — the Grievance, Compliance and Principal Officer roles are held by the Research Analyst as permitted under the SEBI (Research Analysts) Regulations, 2014. All role-based addresses route to a monitored inbox and are acknowledged within the SLA above.
Timelines
| Stage | Timeline |
|---|---|
| Acknowledgement of complaint | 1 working day |
| Resolution of complaint | 21 calendar days |
| Escalation to SCORES | After 21 days, if unresolved |
| SMART ODR | After internal + SCORES exhaustion |
What to include in your complaint
- Full name, contact details, and subscription reference (if any).
- Clear description of the issue and dates of relevant communications.
- Supporting documents — emails, payment receipts, screenshots.
- Desired resolution.
Prefer to speak to us? Call +91 8447333755 during business hours. All monthly grievance statistics are published on the complaints disclosure board.
Every compliance document is linked below. Review the full framework before you subscribe.