Regulatory
Complaint Escalation Matrix
Contact details and response timelines at each level of escalation.
SEBI Research Analyst Regulations, 2014
| Level | Contact | Address / Email | Response Time |
|---|---|---|---|
| Level 1 — Customer Care | Support Desk | support@divyakhurana.com / +91 8447333755 | 2 working days |
| Level 2 — Grievance Officer | Divya Khurana | grievance@divyakhurana.com / +91 8447333755 | 7 working days |
| Level 3 — Compliance Officer | Divya Khurana | compliance@divyakhurana.com / +91 8447333755 | 10 working days |
| Level 4 — Principal Officer | Divya Khurana | principal@divyakhurana.com / +91 8447333755 | 14 working days |
| SEBI SCORES | Securities and Exchange Board of India | scores.sebi.gov.in | As per SEBI |
| SMART ODR | ODR Institution | smartodr.in | As per ODR |
Individual Research Analyst — the Grievance, Compliance and Principal Officer roles are held by the Research Analyst as permitted under the SEBI (Research Analysts) Regulations, 2014. All role-based addresses route to a monitored inbox and are acknowledged within the SLA above.
SEBI Office (for reference)
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, 'G' Block,
Bandra Kurla Complex, Bandra (East),
Mumbai — 400 051
Toll-free helpline: 1800 22 7575 / 1800 266 7575
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