Investor Charter for Research Analysts

Vision

To provide research analyst services to investors in a transparent, ethical, and unbiased manner with a focus on investor protection and education.

Mission

• To provide high-quality, independent research recommendations.
• To ensure full disclosure of conflicts of interest, if any.
• To facilitate effective grievance redressal.
• To uphold the highest standards of professional conduct.

Services provided to investors

1. Publication of research recommendations on listed securities.
2. Periodic updates and exit advisories on open recommendations.
3. Research reports and market commentary as part of the subscribed plan.
4. Customer support for clarifications on published research.

Rights of investors

• Right to receive fair and unbiased research recommendations.
• Right to know all material disclosures and conflicts of interest.
• Right to privacy and confidentiality of personal information.
• Right to grievance redressal within stipulated timelines.
• Right to approach SEBI / SCORES / SMARTODR for unresolved grievances.

Do's for investors

• Deal only with SEBI registered Research Analysts — verify registration on the SEBI website before subscribing.
• Pay subscription fees only through banking channels (UPI, net-banking, cheque, card) into the registered bank account of the Research Analyst.
• Insist on a written service agreement and a signed risk-profile before availing services.
• Read the disclaimer, risk disclosure and terms of service carefully.
• Keep records of payments, communications, KYC documents and recommendations received.
• Understand that all investments carry risk and past performance is not indicative of future results.

Don'ts for investors

• Do not deal with unregistered entities offering "tips", "assured returns" or "guaranteed profits".
• Do not share your trading account credentials, OTPs or demat login with any Research Analyst.
• Do not transfer money to any personal account of the Research Analyst or her employees.
• Do not fall for schemes that promise unrealistic returns or "sure-shot" calls.
• Do not act on unsolicited stock tips received via SMS, WhatsApp, Telegram or social media.

Grievance Redressal Mechanism

Step 1: Write to grievance@divyakhurana.com or call +91 8447333755. Acknowledgement within 1 working day; resolution within 21 calendar days.
Step 2: If unresolved, lodge a complaint on SEBI SCORES at https://scores.sebi.gov.in.
Step 3: Online Dispute Resolution via SMARTODR at https://smartodr.in.

Timelines